At ModelMate Decals, we take pride in providing fast, reliable, and safe shipping for all our customers — both locally and worldwide.
Every decal is carefully packed and shipped to ensure it reaches you in perfect condition.
Please read our detailed Domestic and International shipping policies below.
1. Domestic Shipping (Within [Your Country])
Processing Time
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All decals are custom printed on demand.
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It usually takes 3 to 7 business days to process and prepare your order before shipment.
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During busy periods or large-volume orders, processing may take a few extra days, but we always keep you updated by email.
Delivery Time
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Once shipped, domestic orders are generally delivered within 3 to 7 business days, depending on your location and the courier service.
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You’ll receive an email notification once your order has been shipped, along with tracking details if available.
Shipping Partners
We work with trusted courier and postal partners to ensure timely and safe delivery.
Typical carriers include:
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[Your Local Postal Service Name]
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[Courier Service Name — e.g., Blue Dart, Delhivery, USPS, Canada Post, etc.]
Shipping Costs
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Domestic shipping charges are calculated at checkout based on package weight and delivery location.
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Occasionally, we offer free or discounted domestic shipping during promotional periods.
Tracking Information
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Most domestic orders include tracking numbers, allowing you to monitor your delivery progress.
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Tracking may take up to 24 hours to activate after shipment.
Lost or Delayed Shipments
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If your domestic package is delayed beyond 10 business days, please contact us with your order number.
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We’ll coordinate with the courier to locate your package or arrange a solution.
Damaged Orders
If your package arrives damaged:
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Take clear photos of the packaging and decals.
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Report the issue to us within 7 days of delivery.
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We’ll arrange a replacement according to our Refund & Replacement Policy.
2. International Shipping
Processing Time
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International orders are also processed within 3 to 7 business days before shipment.
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Custom or large orders may take slightly longer due to design and production requirements.
Estimated Delivery Time
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Standard international shipping usually takes 10 to 25 business days after dispatch.
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Delivery times may vary depending on the destination country, customs clearance, and local postal conditions.
Shipping Partners
We use trusted international carriers to ensure reliable delivery across the globe, including:
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DHL / FedEx / UPS (for express delivery)
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Local postal services (for standard shipping)
Customers may choose preferred shipping methods (if available) during checkout.
Tracking and Updates
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Most international orders include tracking numbers, which will be sent via email once shipped.
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Some standard postal services may have limited tracking once the package leaves our country.
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Tracking updates may take 48 to 72 hours to appear online.
Customs, Duties, and Taxes
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International customers are responsible for any customs duties, VAT, import taxes, or handling fees required by their country.
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These charges are not included in our product prices or shipping fees.
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Customs delays are beyond our control, but we can provide documentation if required for clearance.
Lost or Delayed Packages
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If your order has not arrived within 30 business days of shipping, please contact us with your order number.
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We will coordinate with the courier to locate your package or provide a suitable resolution.
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We cannot take responsibility for delays caused by customs, postal service issues, or incorrect delivery addresses.
Damaged or Wrong Orders
If your order arrives damaged or incorrect, please report it within 7 days with clear photos and order details.
Once verified, we will ship a replacement decal set at no extra cost.
3. Order Tracking and Notifications
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Once your order is shipped, you will receive an email with your tracking number and courier details.
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You can track your shipment on the courier’s website for real-time updates.
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If you do not receive your tracking email within 5 days after shipping confirmation, please contact our support team.
4. Incorrect Address or Delivery Failure
Please ensure that your shipping address and contact information are correct before confirming your order.
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We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.
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If an order is returned to us because of an incorrect address, reshipping costs will apply.
5. Contact and Support
If you have any questions or issues regarding your order’s shipment, tracking, or delivery, please contact us via:
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Email: [your support email here]
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Contact Form: [link to Contact Us page]
Our team is always happy to help resolve any shipping or delivery concerns as quickly as possible.
6. Our Commitment
At ModelMate Decals, we understand how exciting it is to receive your new decals — and we do everything we can to make shipping smooth, transparent, and reliable.
Each order is packed securely, handled with care, and delivered to your doorstep with precision and trust.