Welcome to our FAQ section! Here you’ll find clear answers to the most common questions about our decals, custom printing, shipping, and replacement policies.
At ModelMate Decals, we believe in transparency and customer satisfaction — so we’ve made it easy to understand how we work.
If you don’t find what you’re looking for, feel free to reach out — we’re always happy to help!
Yes, we do! ModelMate Decals specializes in custom decal design for scale models of all kinds — aircraft, cars, trucks, ships, military vehicles, and more.
You can send us your artwork, photos, or reference images, and our team will create a design that fits your exact needs.
We accept most popular file formats, including PNG, JPG, PDF, AI, and PSD.
If you’re not sure which format to use, just send what you have — our design team can adjust it for printing.
Yes, we can redraw, modify, or update existing decals while keeping them accurate and print-ready.
Just share clear reference images, and we’ll handle the rest — from vectorizing to color correction.
Absolutely! If you have an idea but no artwork, our in-house designers can create custom decals from concept to final print.
We’ll work with your photos, sketches, or model references to ensure a perfect match for your scale.
We can design decals for all popular scales such as 1/12, 1/24, 1/35, 1/48, 1/72, and even custom sizes.
All decals are scaled precisely to fit your model dimensions.
Yes! We offer matte, gloss, and clear finishes, and we print in full color with excellent accuracy.
You can even specify special color codes (like Pantone or RGB values) if you want exact color matching.
Yes, before we print any custom design, we send you a digital proof or sample image for review.
Once you confirm that everything looks right, we proceed with printing.
No problem! You can request minor edits or corrections before final approval — we want you to be 100% satisfied before printing.
Major redesigns may take additional time or a small fee depending on complexity.
Yes, we can include custom text, logos, flags, number plates, or identification markings based on your model’s theme.
Our design team ensures that all fonts and proportions look realistic and accurate.
The design time usually depends on complexity:
Simple designs: 1–2 business days
Detailed or custom artwork: 3–5 business days
We’ll always give you an estimated timeline before starting.
Yes. Once your design is finalized and printed, we store it securely so you can reorder anytime without resubmitting your files.
Simply contact us through our Custom Decal Request Form or email us at [your email here] with your details.
Include your scale, design type, quantity, and reference images — our team will respond with a quick quote.
We print all kinds of decals, including custom decals, on-demand prints, bulk orders, and ready-made designs.
Whether you need decals for cars, aircraft, ships, trucks, or military models, we’ve got you covered.
We use high-quality digital printing technology that ensures sharp details, vibrant colors, and smooth finishes.
Our printers are optimized for scale model decals, offering excellent color accuracy and durability.
All our decals are printed on premium decal paper suitable for water-slide or adhesive application.
We use clear, white, and special film options depending on your design requirements.
There is no minimum order quantity at ModelMate Decals.
You can order even a single custom sheet or go for bulk printing — we print exactly what you need.
Yes, we do. We provide bulk printing solutions for model kit manufacturers, clubs, and retailers.
You can choose your size, quantity, and material type — and we’ll handle the rest professionally.
Absolutely! You can send us your ready artwork or custom design, and we’ll print it using our high-resolution printing process.
We’ll also send you a preview to confirm the layout before printing.
We offer several finishing options, including matte, gloss, and semi-gloss.
You can choose your finish based on your model type and preferred look.
Our decals are printed with UV-resistant and waterproof inks for long-lasting quality.
When applied correctly and sealed properly, they remain durable and vibrant for years.
Yes, we can print white ink for clear decal papers, and metallic effects can be achieved on request.
Please contact us before ordering to confirm the material and cost for special color options.
Standard printing usually takes 3 to 7 business days after design approval.
Larger or bulk orders may take slightly longer — we’ll always give you an estimated delivery timeline.
Yes. Each decal sheet is quality checked manually to ensure correct alignment, color, and clarity.
We only ship decals that meet our quality standards.
If you receive a damaged or incorrect decal, please contact us within 7 days of delivery with clear photos.
We’ll review the issue and provide a replacement as per our Replacement Policy.
Our custom decal design rate is $20 per hour.
The total cost depends on the complexity of your artwork, detailing, and size. We always provide a quote before starting any project.
Printing costs depend on sheet size, quantity, material type (clear or white film), and finish (matte or gloss).
We’ll share an exact printing quote once your design is approved.
Yes. For customers who order both design and printing through us, we offer special bundle pricing to make it more affordable.
You’ll receive a detailed breakdown in your quote before confirming.
You can pay securely through PayPal, credit/debit card, or bank transfer.
All payments are processed through encrypted and secure gateways, ensuring your safety and privacy.
Yes. For custom design and print work, we usually require a 50% advance to start the project.
The remaining amount is due once the design is approved or before final printing.
We do not offer refunds for custom decal designs or printed orders, as each job is made specifically to your requirements.
However, we do replace damaged or incorrect products — please see our Replacement Policy for details.
If you cancel after the design process has started, you’ll be charged for the hours already worked ($20/hr).
If printing has already begun, we can’t cancel or refund that portion.
Absolutely! Just send us your design idea, scale, and details, and we’ll give you a free cost estimate before any work begins.
Yes. We offer up to 50% off on large or repeat print orders.
Discounts depend on order size and frequency — contact us for a custom quote.
Minor edits and adjustments are free before final approval.
Major redesigns or additional concepts may be billed at $20/hr, depending on the work involved.
Yes. Once your quote is confirmed, you’ll receive a digital invoice with complete pricing details and secure payment options.
You can reach our billing team by email at [your support email here] or use our Contact Form on the website.
We’ll respond within 24 hours to assist with payment or billing inquiries.
All orders are processed within 3 to 7 business days after payment confirmation.
Since every decal is printed on demand, larger or custom orders may take a few extra days.
Delivery times depend on your location:
Domestic orders: Usually delivered within 3–7 business days after shipping.
International orders: Usually delivered within 10–25 business days, depending on customs and local postal service.
Yes, we ship worldwide.
We partner with reliable courier services and postal networks to ensure safe, timely delivery to most countries.
Once your order is shipped, you’ll receive a shipping confirmation email with your tracking number and courier details.
You can use this number on the courier’s website to check delivery progress.
We work with trusted carriers such as DHL, FedEx, UPS, and local postal services for both domestic and international deliveries.
You can select the shipping option available at checkout.
Shipping rates are calculated at checkout based on destination, weight, and package size.
We occasionally offer discounted or free shipping promotions during special offers.
Yes. If you need your decals quickly, we can arrange express delivery at an additional cost.
Please contact us before placing your order for estimated delivery times and charges.
Shipping delays may occur due to courier issues, weather, or customs clearance.
If your order hasn’t arrived within the expected timeframe, please contact us — we’ll help locate it.
If your package is lost in transit, we’ll work with the courier to investigate and resolve the issue.
If it’s confirmed lost, we’ll arrange a replacement shipment according to our policy.
If you receive a damaged parcel or decal sheet, please contact us within 7 days of delivery.
Send clear photos of the damage, and we’ll provide a replacement as per our Replacement Policy.
Yes, international customers are responsible for any customs duties, VAT, or import taxes charged by their country.
These fees are not included in our product prices or shipping costs.
You can request a change only before your order is shipped.
Once the package is dispatched, the address can’t be modified — so please double-check your details at checkout.
For more details about our services, payment, or order status, feel free to reach out.
Our customer support team is ready to help you find the perfect decal solution for your project.
